Monitorem

Reducing troubleshooting time by 80%

“Monitorem – the automated troubleshooter” reduces troubleshooting time by 80% with its unified view of ecommerce IT operations, business impact analysis and automated troubleshooting algorithms driven by machine learning.
Monitorem seamlessly delivers the power of Machine Learning through its integration flexibility to connect any data source or system. It just takes few hours to get the algorithms up and running. The data is then fed to predesigned algorithms or, custom machine learning algorithms to serve specific business requirements.

PROBLEM IN DIGITAL COMMERCE

EVERY 1 SECOND DELAY
LEADS TO 7% DECREASE IN CONVERSION RATE,
16% DECREASE IN CUSTOMER SATISFACTION
AND 11% DECREASE IN PAGE VIEWS
Source: https://www.akamai.com/us/en/multimedia/documents/report/slow-responsive-web-design-sites-are-bad-for-business-infographic.pdf

3 CHALLENGES IN SOLVING THESE DELAYS

  1. NO bird’seye view
  2. Isolated monitoring tools
  3. Growing operational data

Time and money
consuming
Troubleshooting

MONITOREM’S SOLUTION

Reduces daily troubleshooting time by 80%
by
Unified view of ecommerce IT operations in real time
Business impact Analysis
Automating troubleshooting through Machine Learning

MONITOREM SAVES CUSTOMERS BY PREVENTING SLOW PERFORMANCE

Traditional MonitoringWith Monitorem
What is downWhat is down
Why is it down
How much is the loss
Manual
Post-event
Disintegrated
Unified
Proactive
Automated

MONITOREM SAVES CUSTOMERS BY PREVENTING SLOW PERFORMANCE

Without MonitoremWith Monitorem
Time to Troubleshoot
3-6 hours/ issue
Time to Troubleshoot
15 mins
Manual
Post-event
Disintegrated
Unified
Proactive
Automated

MONITOREM IN YOUR SITE CONTEXT


USE CASE 1
PERCEIVED SLOWNESS ANALYSIS   –

Machine learning Driven

We bring the true slowness as experienced by user not decided by Business or, technical managers
       AND
Automated troubleshooting continuously 24/7, 365 days a year

All answers in One Email

1.Gives you true slowness as experienced by the user and not determined by the IT operation team.

2.Gives you all you need to solve the IT issues
*Bottleneck
*Business impact
*Troubleshooting steps

USE CASE 2
PERFORMANCE OPTIMIZATION   –

Better conversion driven by data analytics features of Monitorem

Issue
Yumi perceived that conversion rates have fallen and site performance worsened since migration to Demandware platform.

Result with Monitorem

  1. Predicted that with internal CDN replacing external CDN site’s performance can be improved by at least 30%.
  2.  The custom solution is sub-optimal with following key bottlenecks :
  •            * 20% of Orders were failing due to payment issues.
  •            * 10-30% of traffic every day is resulting into error pages.
  •            * 50% pipelines are uncached.
  •            * 40% of Redirect-URL to error pages.

Quick Feature OverviewSalesforce PluginSAAS portal
10 minutes set up for accessing RUM based ML driven monitoring & troubleshooting. No code change
Real time User analytics
Monitoring and display of all the webservices, Custom Jobs, HTTP and FTP Integrations
24x7x365 real time Machine learning enabled automated Slow performance root cause analysis
Integrate 3rd party user analytics tool for Business impact analysis
(Default Integration is provided for Google Analytics)
Flexibility to Integrate with any non-Demandware system
Integration with Automated ticket Management system
(Default Integration is provided for JIRA & Zendesk)
Flexibility to receive data in various formats such as XML, JSON, CSV
Flexibility to receive data using any protocol such as HTTP, FTP, REST API, Database Lookups
Flexibility to monitor all the Instances/sites at one single place
(multiple sites)
Roles based user management system
Configurable rule alerts with off hours facility-integrated with ML algorithms

 Service Features

Unified view

Unified View of Customer brings the complete business process on to one screen. This One view helps you get a bird’s eye view of the real-time user experience snapshot as well as technical health without delving into the details.

Service Features

Automated Troubleshooter

Pre-built algorithm which detects the anomaly, crunch the numbers and give you accurate troubleshooting steps. It just takes few hours to get the algorithms up and running. The data is then fed to predesigned algorithms or, custom machine learning algorithms to troubleshoot an issue or serve a specific business requirement.

.

Service Features

Smart Alerting

No more spamming the mailbox with random alerts. Our alerting algorithm generates a smart alert value based on previous data and duration, checks the probable influencers of the increase or decrease of the parameter, shoots an alert with suggested troubleshooting steps.

Service Features

Integration flexibility

Monitorem delivers the power of analytics through its integration flexibility to connect any data source, backend systems, CMS, OMS or any other 3rd party system. This gives us the ability to create the powerful algorithms which not only troubleshoot the technical problems but also present the business impact and provide automated solution recommendations to business problems.

.

Unified view- User experience

oneview of customer

Automated troubleshooter and root cause analyser driven by Machine Learning

Automated Troubleshooting

Unified view- technology

oneview of architecture

Dashboard

Dashboard
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